The product is covered by warranties provided by the law.
For device installation and My Energy Meter service use, the customer must meet the following requirements:
The years of service included in My Energy meter start with the device registration via www.acotelnet.com or Acotel Net mobile app or after 30 days from the date of delivery of the device
Consumption data transmission is delivered through GSM network; network coverage is needed in the installation site.
Consumption data detected through My Energy Meter service are the result of an estimate that, although accurate, could reveal deviations from the actual billed consumptions. Therefore, if the consumptions detected through the Service were different from those detected by the electricity distributor, the latter shall prevail for billing purposes.
* It is recommended to install the device in a way that it does not interfere with the correct functioning of the Meter and ensure that the meter can be operated normally by the Power Distributor.
** Acotel Net app is available for Android 4.0 and higher, iOS 9.0 and higher.